The PATH to a Great Customer Experience
I recently — OK, just yesterday — moved to a new place in Jersey City, N.J., which significantly decreases the commute I previously made. In the midst of making many changes with addresses, phone...
View ArticleSocial Media Maturity Model: The Social Work of Community Service
By Ian Jacobs, senior analyst, Datamonitor. The ambitious nature of the model itself makes dissecting it a daunting prospect. As Christopher Carfi alluded to in his June 3rd post, any one of the...
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